Help center
Pixopixo Support
Use the appropriate email channel below. We do not operate an online chat or a public support form.
Effective July 20, 2026 · Last updated July 20, 2026
Contact channels
Product support
hello@pixopixo.comInclude the App version, device model, Android version, and a concise description. Do not send passwords.
Privacy requests
hello@pixopixo.comUse this address for access, correction, deletion, or other privacy rights.
Report content or abuse
hello@pixopixo.comProvide the content or account identifier and the reason for the report. Do not resend illegal material.
Copyright or intellectual property
hello@pixopixo.comIdentify the protected work, the material at issue, your contact details, and the basis of your request.
We aim to acknowledge messages within 2 business days. Complex safety, privacy, or legal requests can take longer to investigate.
Account deletion
You do not need to reinstall Pixopixo to request deletion. Follow the steps on our Delete Account page.
Frequently asked questions
How do interactive videos work?
A Pixopixo story presents on-screen controls at supported moments. Use the action shown, and the video responds with the next reaction or story moment available in that experience.
Can I use the App without optional permissions?
You can deny an optional permission. The specific interaction that needs it will not work, while available features that do not depend on that permission can still be used.
How do I report a video or user?
Email hello@pixopixo.com with the content or account identifier and a concise explanation. In-App reporting is a release requirement if public user content is enabled.
How do I delete my account?
Use the public account deletion page. It explains the verified channel and the minimum information needed.
How do I remove uploaded or published content?
No public upload or publishing claim is made until those features are verified. Contact support if you need help removing information associated with you.